All Omius products are shipped from the US using the most expeditious and economical method available.
NOTE: International delivery times are not guaranteed due to possible delays in customs.
NOTE: Duties and taxes are collected at checkout to ensure the most efficient and predictable shipping time possible.
We hope you are excited about your Omius product but if for any reason you want to return it please let us know. You have 30 calendar days from the date you receive your Omius order to return your UNUSED product.
To initiate a return send us an email at email@example.com and please include your original Omius order number.
All applicable promotions, discounts, free items at the time of purchase will be prorated and applied to the amount of refund or credit
1) All returns must be approved by Omius Customer Support. Obtain your approval by contacting us at firstname.lastname@example.org. Items returned without approval will not be eligible for a credit.
2) Returns must be initiated within 30 days of the delivery date
3) All returned products and packaging must be returned in UNUSED CONDITION. Any product(s) showing signs of having been worn will be deemed "unacceptable" and you will be so notified. Unacceptable returns may be reshipped to you following payment of an inspection/shipping fee.
Please note that Omius does not reimburse shipping costs for returns or shipping fees applied at checkout.
5) If you refuse delivery of your order for any reason, you will be refunded the cost of your order less shipping fees.
6) All partial or full refunds will be posted to the original method of payment within 7 business days.
7) Omius is not responsible for items lost or damaged during shipping.
Step 1: Please connect with our Customer Support team at email@example.com to arrange for your return.
Step 2: Place item(s) with original packaging and all original shipping documentation inside the shipping box. Be sure to include your name, contact information, reason for return, and order number in the shipment so that we can properly process your return/exchange.
Step 3: Ensure your name, address and order number are also on the outside of the shipping box, and ship to the following address:
c/o Omius Inc.
499 E. County Rd. 300 S.
New Castle, IN 47362
Step 4: Ship via FedEx or UPS. Be sure to obtain delivery confirmation and full insurance if necessary. Omius is not responsible for items lost or damaged during shipping.
Your Omius hat, visor and headbands include a warranty against manufacturing defects in material and workmanship for a period of one year from the date of purchase. In the event of any such defect occurring during the warranty period, Omius will, at its option:
(a) repair or replace the product with one of the same or then current design.
(b) issue a refund.
NOTE: The Omius cooling pieces DO NOT include a warranty against damage or breakage as they are by design fragile and may on occasion break.